BeliefTrack help center

Questions? Start here.

Find answers about your beliefs, your community, and the tools that help you explore both.

Frequently asked questions

51 answers to help you find your next step

Getting started

Your first steps, your account, and finding your way around.

Beliefs & progress

Answer thoughtfully, explore topics, and follow how your thinking changes.

Comparisons & sources

Understand alignment, historical positions, and their limits.

Privacy & your data

Choose your audience and manage the information you share.

Community & your profile

Find people, join conversations, and manage updates.

Churches & leadership

Directory listings, verification, insights, and team access.

Groups, polls & resources

Participate in church life and use tools for shared learning.

Support & Premium

Free features, optional support, and managing your access.

Help & feedback

Get a hand, report a problem, or suggest what comes next.

Still have a question?

We’re here to help you find your next step.

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Frequently asked questions

Getting started

What is BeliefTrack?

What’s the quickest way to get started?

Do I need an account to explore?

How do I finish signup or verify my email?

How do I reset my password or change my email?

Can I use BeliefTrack on my phone?

Where can I find video tutorials?

Beliefs & progress

How do stance and confidence work?

Can I update my beliefs without losing history?

What are Core Beliefs?

How do I find a specific question or topic?

Where do the belief questions come from?

Where can I see my progress and belief history?

Comparisons & sources

How do I compare with denominations or historical leaders?

Does a high alignment score mean I belong to that tradition?

Where do denomination and historical-leader positions come from?

How are disputed or unclear positions handled?

Can I flag an inaccurate stance or citation?

Privacy & your data

Who can see my profile and beliefs?

What is the difference between Public, Unlisted, and Private?

Can I share different parts of my profile with different people?

How do I review what I share with church groups?

How do I export my data or delete my account?

Where can I read about data handling?

Community & your profile

How do I find and follow people?

How do I edit my profile or change my avatar?

How do I participate in discussions?

How do I report spam, abuse, or a moderation concern?

How do I manage notifications?

Churches & leadership

How do I find a church or mark that I attend?

How do I create a church directory listing?

How do church verification and Premium Hub access work?

What should our church do first in Premium Hub?

How can our church share its beliefs and understand alignment?

Can we give leaders access without sharing the church login?

Can we connect Planning Center or Subsplash?

Groups, polls & resources

How do I join a church group?

What can I do inside a group?

How do I participate in a church poll or live Q&A?

What kinds of polls can church leaders run?

How do sermons become learning resources?

How do lessons and assignments work?

Can we share church activities with QR codes?

Support & Premium

Is BeliefTrack free to use?

What is the difference between Supporter and Premium access?

How do I check my access or cancel recurring support?

Can I request Premium access if I cannot pay?

Why can’t I see a Premium Hub tab or tool?

Help & feedback

How do I contact support?

How do I report a bug or request a feature?

What should I try if something isn’t loading or saving?

Still have a question?